Shipping and Delivery Information
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to a number of customers across the world. We provide the very highest levels of customer service and responsiveness all times.
All orders are shipped with tracking. All customers receive Tracking Numbers for their parcels. Orders shipped from the UK usually arrive with 7 working days. Please see below for orders shipped direct from our manufacturer.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to our Chinese manufacturer for dispatch within 48 hours after order confirmation. Our manufacturer process the orders, which takes an additional 1–2 days.
- Shipping time: This refers to the time it takes for your order to be shipped from our manufacturing warehouse to its destination: you. Shipping to the US, Canada, Australia and Europe usually takes 10 working days. Shipping to countries outside of these zones usually takes 20 working days.
All orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 10 days to arrive at their destination, but can take longer from time to time. Please allow up to 20 business days for delivery to a US address, and up to 35 business days for delivery to a non-US address. Note that for some countries, shipping may take longer than estimated.